Call Us: 0800 470 2159​

FUTURE-PROOF YOUR BUSINESS WITH WEB CHAT

Reduce operational
costs

Automation means you can achieve your business goals with fewer people

IMPROVE Customer
experience

Let your customers decide how to communicate with you and when

INCREASE YOUR
SALES

Proactively engage visiting customers using chat and chatbots 24/7 from any channel

As your business grows we can also provide you with all the benefits of omni-channel communication

WHAT IS A OMNI-CHANNEL CONTACT CENTRE?

MyCloudContactCentre’s omni-channel cloud contact centre delivers a seamless experience for your customers regardless of their preferred touchpoint. Your people will have a simple web interface from which they can handle voice calls, chats, SMS, emails, video, social media and chatbots.

 

BENEFITS OF OMNI-CHANNEL

INCREASE SALES & PROFITABILITY

Proactively engage visiting customers using chat and chatbots 24/7 from any channel.

STAND OUT FROM THE CROWD

Adopting new technology like chatbots differentiates your brand while showing you care about your customer's experience.

CONSISTENT APPROACH

Include the same chat or chatbot user interface across all of your channels e.g. Website, Facebook, Twitter.

DEVELOP BETTER RELATIONSHIPS

Omni-channel means your customer's can decide how to communicate with you and when.

REDUCE OPERATIONAL COSTS

The automated system enables you to achieve your organisational goals with fewer people.

RESPOND QUICKER

With real time monitoring across all of your communications channels.

ARRANGE A DEMO

Take a further look at all the options and features with a personal demonstration of our Omni-Channel solution.
Just let us know a time that is convenient for you.

 

Why CHOOSE OUR OMNI-CHANNEL SOLUTION?

SIMPLE TO USE

Our solution is designed with simplicity in mind.

REAL RESULTS, IMMEDIATELY

Our solution can be ready to use in matter of days, so you can gain from your investment right away.

PRICING TO SUIT ANY BUDGET

We offer a range of contracts, including both pay-as-you-go and a managed service option based on agent numbers and usage.

ALL YOU NEED IS AN INTERNET CONNECTION

Work from the office, home, or anywhere that has an internet connection.

PEACE OF MIND

All data is protected within our secure UK based hosted networks.

MINIMAL SET-UP FEES

We charge minimal set-up fees to cover your training. We can spread this cost over the period of your contract.

NO NEED FOR NEW HARDWARE

Our solution runs on standard PCs, so there is no need for any special infrastructure.

MORE THAN JUST A WEB CHAT PROVIDER

We also offer a range of complementary services including outbound dialling, inbound call handling, and IP PBX telephony.

TRUSTED BY:

MCCC side 90dpi

Providing hosted inbound, outbound and full omni channel contact centre solutions for the small to medium enterprise market.

 

Part of the ccEvolution group of companies

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