Automation means you can achieve your business goals with fewer people
Let your customers decide how to communicate with you and when
Proactively engage visiting customers using chat and chatbots 24/7 from any channel
MyCloudContactCentre’s omni-channel cloud contact centre delivers a seamless experience for your customers regardless of their preferred touchpoint. Your people will have a simple web interface from which they can handle voice calls, chats, SMS, emails, video, social media and chatbots.
Proactively engage visiting customers using chat and chatbots 24/7 from any channel.
Adopting new technology like chatbots differentiates your brand while showing you care about your customer's experience.
Include the same chat or chatbot user interface across all of your channels e.g. Website, Facebook, Twitter.
Omni-channel means your customer's can decide how to communicate with you and when.
The automated system enables you to achieve your organisational goals with fewer people.
With real time monitoring across all of your communications channels.
Our solution is designed with simplicity in mind.
Our solution can be ready to use in matter of days, so you can gain from your investment right away.
We offer a range of contracts, including both pay-as-you-go and a managed service option based on agent numbers and usage.
Work from the office, home, or anywhere that has an internet connection.
All data is protected within our secure UK based hosted networks.
We charge minimal set-up fees to cover your training. We can spread this cost over the period of your contract.
Our solution runs on standard PCs, so there is no need for any special infrastructure.
We also offer a range of complementary services including outbound dialling, inbound call handling, and IP PBX telephony.
Providing hosted inbound, outbound and full omni channel contact centre solutions for the small to medium enterprise market.
Part of the ccEvolution group of companies