Call Us: 0800 470 2159​

Make your people more efficient
and productive

INCREASE YOUR SALES REVENUE

Drive sales up by increasing talk time and call volumes, improving the productivity of your team

Enhance your customer journey

Maintain the quality of service from all agents and increase first call resolution

Manage individual performance

Ensure you get the most from your people with real-time and historical performance data

secure & Protect your business

Highly secure to PCI DSS standards and compliant with GDPR and Ofcom regulations

OUR CUSTOMER'S ACHIEVE:

Up to 50 minutes actual
talk time per hour
%
Up to 300% increase
in agent productivity
- over manual dial
0 %
Up to 75% average list
penetration rates

Based on a total data received during August 2018

With more calls and more connections,
our dialler increases the time your agents spend talking to customers and prospects

MyCloudContactCentre’s dialler was developed to give companies the ability to communicate more effectively with their customers and generate additional revenue or provide proactive customer service.

 

More than just a Dialler

Our cloud-based dialler, powered by Daktela, provides you with Manual, Pre-View, Progressive Robotic and Predictive Dialling options all as standard, and also includes the following additional functionality:

 

FREE SOFT PHONES

No need for new hardware or PBX telephones

BUILT-IN ACD

The Inbound Automatic Call Distributor (ACD) allows you to pick up inbound calls as well as making outbound ensuring you never lose an inbound call​

FREE SCRIPTING TOOL

With a clear, easy-to-follow templates for your calls, you can reduce training, give your agents confidence and increase performance

FREE CALL RECORDINGS

Monitor both inbound and outbound calls

BUILT-IN IVR

The Interactive Voice Response (IVR) allows callers to select and be routed to the correct department, saving time and improving customer service

FREE LOCAL NUMBERS

Set your caller ID / presentation number to match your prospect’s geographic area, people are more likely to answer the phone with a familiar number​

FREE 7 DAY TRIAL

You can evaluate the business benefits of an outbound dialler  before making any commitment, with our free 7 day trial. It is completely free of charge, with no obligation.

 

ARRANGE A DEMO

Take a further look at all the options and features with a personal demonstration of our dialler.
Just let us know a time that is convenient for you.

 

Why CHOOSE OUR DIALLER?

SIMPLE TO USE

Our solution is designed with simplicity in mind.

REAL RESULTS, IMMEDIATELY

Our solution can be ready to use in matter of days, so you can gain from your investment right away.

PRICING TO SUIT ANY BUDGET

We offer a range of contracts, including both pay-as-you-go and a managed service option based on agent numbers and usage.

ALL YOU NEED IS AN INTERNET CONNECTION

Work from the office, home, or anywhere that has an internet connection.

PEACE OF MIND

All calls and data are protected within our secure UK based hosted networks.

MINIMAL SET-UP FEES

We charge minimal set-up fees to cover your training. We can spread this cost over the period of your contract.

NO NEED FOR NEW HARDWARE

Our solution runs on standard PCs, so there is no need for any special infrastructure.

MORE THAN JUST A DIALLER PROVIDER

We also offer a range of complementary services including inbound call handling, email, web chat, social media and back office telephone extensions

We are very impressed with MyCloudContactCentre. The team took time to listen and understand exactly what we needed and then delivered everything on time, with no false promises.

Since integrating the dialler, our appointment bookings have increased by 50%. Previously an agent would manually make calls and speak to around 30 people per day, now agents typically speak to over 100.

We highly recommend MyCloudContactCentre and look forward to working with them on future projects.”

DANIEL BERNSTEIN, GROUP OPERATORS DIRECTOR

 

TRUSTED BY:

MCCC side 90dpi

Providing hosted inbound, outbound and full omni channel contact centre solutions for the small to medium enterprise market.

Part of the ccEvolution group of companies

CONTACT US

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