Drive sales up by increasing talk time and call volumes, improving the productivity of your team
Maintain the quality of service from all agents and increase first call resolution
Ensure you get the most from your people with real-time and historical performance data
Highly secure to PCI DSS standards and compliant with GDPR and Ofcom regulations
Based on a total data received during August 2018
MyCloudContactCentre’s dialler was developed to give companies the ability to communicate more effectively with their customers and generate additional revenue or provide proactive customer service.
Our cloud-based dialler, powered by Daktela, provides you with Manual, Pre-View, Progressive Robotic and Predictive Dialling options all as standard, and also includes the following additional functionality:
No need for new hardware or PBX telephones
The Inbound Automatic Call Distributor (ACD) allows you to pick up inbound calls as well as making outbound ensuring you never lose an inbound call
With a clear, easy-to-follow templates for your calls, you can reduce training, give your agents confidence and increase performance
Monitor both inbound and outbound calls
The Interactive Voice Response (IVR) allows callers to select and be routed to the correct department, saving time and improving customer service
Set your caller ID / presentation number to match your prospect’s geographic area, people are more likely to answer the phone with a familiar number
Our solution is designed with simplicity in mind.
Our solution can be ready to use in matter of days, so you can gain from your investment right away.
We offer a range of contracts, including both pay-as-you-go and a managed service option based on agent numbers and usage.
Work from the office, home, or anywhere that has an internet connection.
All calls and data are protected within our secure UK based hosted networks.
We charge minimal set-up fees to cover your training. We can spread this cost over the period of your contract.
Our solution runs on standard PCs, so there is no need for any special infrastructure.
We also offer a range of complementary services including inbound call handling, email, web chat, social media and back office telephone extensions
“We are very impressed with MyCloudContactCentre. The team took time to listen and understand exactly what we needed and then delivered everything on time, with no false promises.
Since integrating the dialler, our appointment bookings have increased by 50%. Previously an agent would manually make calls and speak to around 30 people per day, now agents typically speak to over 100.
We highly recommend MyCloudContactCentre and look forward to working with them on future projects.”
DANIEL BERNSTEIN, GROUP OPERATORS DIRECTOR
Providing hosted inbound, outbound and full omni channel contact centre solutions for the small to medium enterprise market.
Part of the ccEvolution group of companies