Intelligent routing means you can help to address your customer's need the first time they call
Create a seamless experience for your customers with multi-channel communication
Ensure you get the most from your people with real-time and historical performance data
Highly secure to PCI DSS standards and compliant with GDPR and Ofcom regulations
Based on a total data received during August 2018. * Based on calls answered within 20 seconds
Our cloud-based inbound call centre has been designed to provide companies with a more efficient and cost-effective way of dealing with inbound enquiries from customers or prospects alike. This ensures that revenue and customer satisfaction objectives are achieved.
Our inbound call centre, powered by Daktela, works by routing inbound calls to your agents with the most appropriate skill set. With our solution we can turn your inbound contact centre into a full omni-channel solution system and we also include the following additional functionality at no extra charge:
No need for new hardware or PBX telephones
Our call centre comes complete with an outbound dialling capability enabling you to blend inbound and outbound functionality together
With a clear, easy-to-follow templates for your calls, you can reduce training, give your agents confidence and increase performance
Monitor both inbound and outbound calls
The Interactive Voice Response (IVR) allows callers to select and be routed to the correct department, saving time and improving customer service
A range of geographic and non-geographic numbers can be provided, allowing you to prioritise calls that are important to you and answer those first
You can evaluate the business benefits of an inbound contact centre before making any commitment, with our free 7 day trial. It is completely free of charge, with no obligation.
FIND OUT MORE
Take a further look at all the options and features with a personal demonstration of our inbound call centre.
Just let us know a time that is convenient for you.
Our solution is designed with simplicity in mind.
Our solution can be ready to use in matter of days, so you can gain from your investment right away.
We offer a range of contracts, including both pay-as-you-go and a managed service option based on agent numbers and usage.
Work from the office, home, or anywhere that has an internet connection.
All calls and data are protected within our secure UK based hosted networks.
We charge minimal set-up fees to cover your training. We can spread this cost over the period of your contract.
Our solution runs on standard PCs, so there is no need for any special infrastructure.
We also offer a range of complementary services including outbound diallers, email, web chat, social media and back office telephone extensions.
“MyCloudContactCentre has dramatically improved our inbound call handling, reducing both wait times and abandoned call rates.”
CUSTOMER SERVICES MANAGER
Providing hosted inbound, outbound and blended contact centre solutions for the small to medium enterprise market.
Part of the ccEvolution group of companies