Call Us: 0800 470 2159​

Improve your customer service

INCREASE FIRST TIME CALL RESOLUTION

Intelligent routing means you can help to address your customer's need the first time they call

Enhance your customer journey

Create a seamless experience for your customers with multi-channel communication

Manage individual performance

Ensure you get the most from your people with real-time and historical performance data

secure & Protect your business

Highly secure to PCI DSS standards and compliant with GDPR and Ofcom regulations

Our customer's achieve:

<
Less than 1.5%
abandoned call rates
%
Up to 80% first time call
resolution levels
0 %
Up to 95% service levels*

Based on a total data received during August 2018. * Based on calls answered within 20 seconds

Reduce your abandoned calls, your wait times and your average handling time, all while improving customer satisfaction levels

Our cloud-based inbound call centre has been designed to provide companies with a more efficient and cost-effective way of dealing with inbound enquiries from customers or prospects alike. This ensures that revenue and customer satisfaction objectives are achieved.

More than just a CALL CENTRE

Our inbound call centre, powered by Daktela, works by routing inbound calls to your agents with the most appropriate skill set. With our solution we can turn your inbound contact centre into a full omni-channel solution system and we also include the following additional functionality at no extra charge:

 

FREE SOFT PHONES

No need for new hardware or PBX telephones

BUILT-IN OUTBOUND

Our call centre comes complete with an outbound dialling capability enabling you to blend inbound and outbound functionality together

FREE SCRIPTING TOOL

With a clear, easy-to-follow templates for your calls, you can reduce training, give your agents confidence and increase performance

FREE CALL RECORDINGS

Monitor both inbound and outbound calls

BUILT-IN IVR

The Interactive Voice Response (IVR) allows callers to select and be routed to the correct department, saving time and improving customer service

FREE LOCAL NUMBERS

A range of geographic and non-geographic numbers can be provided, allowing you to prioritise calls that are important to you and answer those first

NO OBLIGATION

FREE 7 DAY TRIAL

You can evaluate the business benefits of an inbound contact centre before making any commitment, with our free 7 day trial. It is completely free of charge, with no obligation.

FIND OUT MORE

ARRANGE A DEMO

Take a further look at all the options and features with a personal demonstration of our inbound call centre.
Just let us know a time that is convenient for you.

WHY CHOOSE OUR CALL CENTRE?

SIMPLE TO USE

Our solution is designed with simplicity in mind.

REAL RESULTS, IMMEDIATELY

Our solution can be ready to use in matter of days, so you can gain from your investment right away.

PRICING TO SUIT ANY BUDGET

We offer a range of contracts, including both pay-as-you-go and a managed service option based on agent numbers and usage.

ALL YOU NEED IS AN INTERNET CONNECTION

Work from the office, home, or anywhere that has an internet connection.

PEACE OF MIND

All calls and data are protected within our secure UK based hosted networks.

MINIMAL SET-UP FEES

We charge minimal set-up fees to cover your training. We can spread this cost over the period of your contract.

NO NEED FOR NEW HARDWARE

Our solution runs on standard PCs, so there is no need for any special infrastructure.

MORE THAN JUST A CALL CENTRE PROVIDER

We also offer a range of complementary services including outbound diallers, email, web chat, social media and back office telephone extensions.

“MyCloudContactCentre has dramatically improved our inbound call handling, reducing both wait times and abandoned call rates.”

DONNA MEREDITH
CUSTOMER SERVICES MANAGER

 

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TRUSTED BY:

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Providing hosted inbound, outbound and blended contact centre solutions for the small to medium enterprise market.

Part of the ccEvolution group of companies

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