Expensive local analogue or digital lines are no longer required
Improve your customer's journey by linking front and back office functions seamlessly
Extensive data centres, the same five nines reliability associated with MyCloudContactCentre
Users have the ability to login to their phone from anywhere at anytime
Where ever we can, we
re-use existing IP phones so no need for expensive technology refresh
Most contact centres have specialist non-customer facing departments that work together with the contact centre to fulfil a customer’s requirements. Effective communication between the front and back office is often vital to a business’s success.
When looking at a hosted cloud contact centre solution, companies are increasingly seeking out a system that can seamlessly connect all areas of their business.
The integration of our service removes boundaries and creates connectivity between contact centre agents and back office personnel, free of charge – operating effectively as one virtual system.
Our hosted IP PBX (Internet protocol public branch exchange) telephone service replaces the traditional phone that sits on the office desk.
The service is software based and includes an individual software license for each user, a dedicated telephone number unique to that user and a soft phone (if PC based) or an IP Telephone (if preferred).
All calls are passed using VoIP (voice over internet protocol) across your own internet connections, with no need for traditional analogue or digital lines to be connected to your building.
In this way we can provide significant operational flexibility as you can access the functionality of your
IP PBX service from any suitable internet connection at home, on the move or in the office.
Our IP PBX solution, powered by Daktela, comes as standard with a wide range of functionality and additional options including:
Our solution works with soft phones or IP phones. Soft phones are provided to all users at no extra cost.
When connected to the internet, your phones are automatically registered to our network. Providing instant security and scalability.
Access to detailed call reports, allowing you to allocate call costs by user, department or cost centre.
With IVR, callers can select options and be routed to specific departments. Meanwhile, recordings can be set up to improve customer service and training.
Inclusive personal voicemail boxes are available for each user.
Each individual user has their own personal direct dial telephone number.
Our solution is designed with simplicity in mind.
Our solution can be ready to use in matter of days, so you can gain from your investment right away.
We offer a range of contracts, including both pay-as-you-go and a managed service option based on agent numbers and usage.
Work from the office, home, or anywhere that has an internet connection.
All calls and data are protected within our secure UK based hosted networks.
We charge minimal set-up fees to cover your training. We can spread this cost over the period of your contract.
Our solution runs on standard PCs, so there is no need for any special infrastructure.
We also offer a range of complementary services including outbound dialling, inbound call handling, email, web chat and social media.
Providing hosted inbound, outbound and full omni channel contact centre solutions for the small to medium enterprise market.
Part of the ccEvolution group of companies