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But did you receive my email?

Artificial Intelligence is the hottest topic in the contact centre world, but are we rushing ahead without getting the basics right?

Look at email, it’s still the second most popular communication channel in contact centres…

Are you sure you’re PCI-DSS Compliant?

I recently completed a contact centre audit for a large retail company. When I asked if they were operating their telephone sales in a PCI-DSS compliant manner they confirmed they were. 

Unfortunately, that wasn’t the case

Do predictive diallers really improve productivity?

Dialler companies often make extravagant claims about the productivity improvements associated with predictive diallers – but are these figures real?



Take a further look at MyCloudContactCentre with a free demonstration.
Just let us know a time that is convenient for you.


MCCC side 90dpi

Providing hosted inbound, outbound and full omni channel contact centre solutions for the small to medium enterprise market.

Part of the ccEvolution group of companies


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