MyCloudContactCentre is a brand of ccEvolution, established in 2010 to provide contact centre expertise to companies of all sizes.
Our vision is to help businesses meet the challenges of running their existing customer contact centre or help them set up a new one.
Our offices are in London and the North-West of England, providing support throughout the UK and Europe.
Our team of experts have worked in the contact centre industry for over 30 years, in a variety of commercial, operational and marketing roles.
We have first-hand experience of the challenges and successes in both large and small businesses and have worked on some of the largest contact centre projects in the UK and Europe.
We have developed extensive knowledge of inbound contact centres, outbound diallers, speech analytics, workforce management, telephony networks and back office telephone systems (IP PBX). Increasingly, over the last few years, we have worked with companies to migrate their on premise solutions to a comparable hosted model.
Providing hosted inbound, outbound and full omni channel contact centre solutions for the small to medium enterprise market.
Part of the ccEvolution group of companies