All calls & data are protected within our secure UK based data centres
State of the art network topology, providing consistently impressive call quality
We offer friendly, practical advice from our UK wide support team
Easily meet Ofcom, PCI and GDPR standards. Our hosted infrastructure is compliant as standard
Easily increase or reduce capacity based on your business needs
We have over 30 years’ experience working in the contact centre industry, so when you choose our flexible and reliable solutions, you can also benefit from our knowledge and expertise.
With more calls and more connections, our outbound dialler
increases the time your agents spend talking to customers
MyCloudPayment is a simple approach to address the complexity of PCI-DSS compliance.
Our secure solution allows you to process customer not present (CNP) telephone payments, paying a flat rate per transaction. By achieving PCI-DSS compliance you will significantly reduce your merchant account charges and secure your customers sensitive data, eliminating risk to your own business.
If you are looking to update your back office telephones we can migrate your existing on premise system to a fully hosted solution.
It is a simple and easy process that can be carried out before, during or after the implementation of your new dialler or contact centre – we provide everything you will need.
We can also provide you with all the benefits of omni channel communication, delivering a seamless experience for your customers regardless of their preferred touchpoint.
Your people will have a simple web interface where they can handle voice calls, chats, SMS, emails, social media and chatbots.
“Since February 2016, we have had one minor service interruption, which provides a level stability vital to our business.”
BUSINESS & GENERAL MANAGER
Our solution is designed with simplicity in mind.
Our solution can be ready to use in matter of days, so you can gain from your investment right away.
We offer a range of contracts, including both pay-as-you-go and a managed service option based on agent numbers and usage.
Work from the office, home, or anywhere that has an internet connection.
All calls and data are protected within our secure UK based hosted networks.
We charge minimal set-up fees to cover your training. We can spread this cost over the period of your contract.
Our solution runs on standard PCs, so there is no need for any special infrastructure.
We also offer a range of complementary services including inbound call handling, email, web chat, social media, CRM and back office telephone extensions.
Providing hosted inbound, outbound and full omni channel contact centre solutions for the small to medium enterprise market.
Part of the ccEvolution group of companies