Call Us: 0800 470 2159​

Powerful Contact Centre Technology
for a Fraction of the USUAL Cost

SECURE

All calls & data are protected within our secure UK based data centres

Reliable

State of the art network topology, providing consistently impressive call quality

SUPPORT

We offer friendly, practical advice from our UK wide support team

COMPLIANT

Easily meet Ofcom, PCI and GDPR standards. Our hosted infrastructure is compliant as standard

SCALABLE

Easily increase or reduce capacity based on your business needs

OUR EXPERIENCE

WE KNOW CONTACT CENTRES

We have over 30 years’ experience working in the contact centre industry, so when you choose our flexible and reliable solutions, you can also benefit from our knowledge and expertise.

OUR SOLUTIONS

OUTBOUND DIALLERS

With more calls and more connections, MyDialler
increases the time your agents spend talking to customers
and prospects.

OUR SOLUTIONS

INBOUND CALL CENTRES

Reduce your abandoned calls, your wait times and your
average handling time, all while improving customer
satisfaction levels.

SAVE MONEY & MAKE YOUR TELEPHONE PAYMENTS SECURE

MyCloudPayment is a simple approach to address the complexity of PCI-DSS compliance.

Our secure solution allows you to process customer not present (CNP) telephone payments, paying a flat rate per transaction. By achieving PCI-DSS compliance you will significantly reduce your merchant account charges and secure your customers sensitive data, eliminating risk to your own business.

HOSTED IP PBX TELEPHONY

If you are looking to update your back office telephones we can migrate your existing on premise system to a fully hosted solution.

It is a simple and easy process that can be carried out before, during or after the implementation of your new dialler or contact centre – we provide everything you will need.

WEB CHAT

We can also provide you with all the benefits of multi-channel communication, delivering a seamless experience for your customers regardless of their preferred touchpoint.

Your people will have a simple web interface where they can handle voice calls, chats, SMS, emails, social media and chatbots.

TRUSTED BY:

“Since February 2016, we have had one minor service interruption, which provides a level stability vital to our business.”

AMANDA EARLAM
BUSINESS & GENERAL MANAGER

uk call centre web

Why MyCloudContactCentre?

SIMPLE TO USE

Our solution is designed with simplicity in mind.

REAL RESULTS, IMMEDIATELY

Our solution can be ready to use in matter of days, so you can gain from your investment right away.

PRICING TO SUIT ANY BUDGET

We offer a range of contracts, including both pay-as-you-go and a managed service option based on agent numbers and usage.

ALL YOU NEED IS AN INTERNET CONNECTION

Work from the office, home, or anywhere that has an internet connection.

PEACE OF MIND

All calls and data are protected within our secure UK based hosted networks.

MINIMAL SET-UP FEES

We charge minimal set-up fees to cover your training. We can spread this cost over the period of your contract.

NO NEED FOR NEW HARDWARE

Our solution runs on standard PCs, so there is no need for any special infrastructure.

MORE THAN JUST DIALLERS & CONTACT CENTRES

We also offer a range of complementary services including inbound call handling, email, web chat and back office telephone extensions.

MCCC side 90dpi

Providing hosted inbound, outbound and blended contact centre solutions for the small to medium enterprise market.

Part of the ccEvolution group of companies

CONTACT US

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